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Self-paced Beginner

IT Support & Computer Maintenance

A hands-on, foundational course covering PC hardware assembly, operating system troubleshooting, network configuration, hardware diagnostics, and IT helpdesk management.

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What you'll learn

  • Hardware Assembly & Upgrades: Identify, assemble, test, and upgrade PC desktop and laptop components (CPUs, RAM, storage drives, motherboards, GPUs, and power supplies).
  • OS Installation & Configuration: Install, configure, optimize, and update Windows and Linux operating systems, device drivers, and system software.
  • System Diagnostics & Repair: Diagnose and repair hardware failures, software bugs, system crashes, boot errors, and malware/virus infections.
  • Basic Networking & Peripheral Support: Configure local network connections (IP/DNS settings), Wi-Fi routers, network switches, shared printers, and local storage devices.
  • IT Helpdesk & Remote Management: Utilize remote support software, IT service desk ticketing systems, system backups, and technical documentation procedures.

Course content

The full curriculum is being finalised. Contact us for the syllabus.

About this course

Develop the essential technical skills needed to diagnose, repair, and maintain computer systems, networks, and peripheral devices in enterprise and personal IT environments. This course takes you inside modern computer hardware architecture, teaching you how to assemble, upgrade, and repair PCs and laptops. You will learn how to install and configure operating systems (Windows and Linux), troubleshoot software crashes, remove malware, and recover data. Additionally, the course covers computer networking fundamentals, local router/switch setups, printer/peripheral maintenance, remote desktop management, and IT service desk ticketing workflows.

Tools you'll use

Windows 11/10Ubuntu LinuxCisco Packet TracerWiresharkAnyDeskTeamViewerRufusCrystalDiskInfoMemTest86Spiceworks Help Desk

Learn anywhere

Phone, tablet or laptop. Pick up exactly where you left off.

Hands-on practice

Quizzes, coding exercises and projects marked by instructors.

Verified certificate

Each certificate has a code employers can verify online.

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